Refunds and Returns
Any problems with products you receive must be reported to us within 14 days of receipt. We guarantee money back refund without question if the product is defective in any way. Products must be returned in the original condition in which they were received.
Returns for change of mind are allowed within 30 days of receipt if the product is unopened and unused. You are responsible for return costs.
Contact us via email for return enquiries. Returns accepted via registered post only. Refund will be processed once we receive the order back.
We do deliver Australia wide via Australia Post.
Parcel costs: up to 500 g - $8.50
up to 3 kg - $13.80
up to 5 kg - $17.60
Expected delivery time using regular post is between 2-10 business days depending on the postcode and location.
Orders are dispatched within 2 business days.
If for any reason we are unable to fulfil your order we will contact you within 24 hours. If any items are out of stock, the delivery times will increase, we will notify you of the same within 24 hours.
World Luxury Soaps will be required to collect your personal information such as name, address and email address in order to process transaction and delivery of goods. We will never share your personal information with the third party except for the Australia Post for the order tracking purposes, it only used for order confirmation, customer service issues and provide you with the tracking code.